Data Deletion Instructions

Last updated: September 24, 2026

You can ask Milan CRM to delete your data, including data received through the Instagram, WhatsApp, and Facebook (Meta) integrations, at any time.

Option 1 — Disconnect the integration

Log in to your Milan CRM account.
Open the Instagram or WhatsApp settings page.
Click Disconnect. Stored access tokens are removed and no further API calls are made on your behalf.

You can also remove Milan CRM from your Facebook/Instagram account under Settings → Business Integrations. Meta will notify us and we will delete the data linked to that connection.

Option 2 — Request full deletion by email

Email octacoretechnologies0@gmail.com with the subject "Data Deletion Request". Include the email address of your Milan CRM account and, if relevant, your Instagram username or WhatsApp number.

What gets deleted

Access tokens and account identifiers from Meta (Instagram / WhatsApp / Page IDs).
Instagram comments and direct messages, and WhatsApp messages stored in your account.
Your account, contacts, and CRM records, if you request full account deletion.

Timeline

We confirm your request and complete deletion within 30 days. Some records may be kept longer only where the law requires (for example, tax invoices).